Contacts
Thank you for visiting crocfestival.org.au, your independent guide to pokies venues open near you in Australia. We value feedback from our readers and are happy to hear from you.
How to Reach Us
The best way to get in touch with our team is by email:
What You Can Write About
Feel free to contact us regarding:
- Questions about our content — if something in our venue reviews or "pokies open near me" guides is unclear or you'd like more details;
- Corrections — if you've spotted outdated opening hours, an incorrect address, or a venue that has closed, please let us know so we can update our listings;
- Feedback — suggestions on how we can make our reviews and guides more useful for Australian players;
- Partnership requests — proposals for collaboration, advertising, or content partnerships.
Response Time
We read every message we receive. Our team usually replies within a few business days. During public holidays and busy periods, responses may take a little longer — thank you for your patience.
Questions About Your Casino Account
Please note: crocfestival.org.au is an independent review and information website. We are not a gambling operator, and we do not run any casino or pokies venue.
This means we cannot help with questions about:
- Deposits or withdrawals;
- Bonuses, free spins, or promotional offers;
- Account registration or verification;
- Login problems or technical issues at a casino.
For any of these matters, please contact the customer support team of the casino or venue directly. Their contact details are usually listed on the casino's own website.
Need Help With Gambling?
If gambling is causing problems for you or someone you care about, free and confidential support is available across Australia. You can contact Gambling Help Online — a national service funded by the Australian Government — 24 hours a day, 7 days a week:
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free, 24/7)
Please gamble responsibly. Only play if you are 18 years of age or older, and never gamble more than you can afford to lose.
Last updated: 2026.